Privacy Policy

First Light Cleaners LLC ("we," "us," or "our") operates firstlightcleaners.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or requesting our services, you agree to the practices described here.

1. Information We Collect

Information you provide directly: When you submit our contact or quote form, we collect your name, phone number, email address, property address, and any details you share about the service you need.

Information collected automatically: When you visit our website, we collect standard log data including your IP address, browser type, referring pages, and pages visited. This data is collected by our hosting provider (Netlify) and by Google Analytics 4.

Cookies: We use cookies to remember your cookie consent preference and to enable Google Analytics to measure traffic patterns. You can decline cookies when the consent banner appears, and you can clear cookies at any time through your browser settings.

2. How We Use Your Information

• Respond to your quote request and schedule appointments
• Communicate with you about your service (via phone, email, or text)
• Process payment after service completion
• Improve our website and understand how visitors use it (via Google Analytics)
• Comply with legal obligations

We do not sell your personal information to anyone. We do not use your information for any advertising targeting.

3. Payment Security

We do not store credit card or banking information on our servers. Payments are collected in person or via secure third-party invoicing tools (such as Square or QuickBooks). These processors are PCI-DSS compliant.

4. Third-Party Services

We use the following third-party services that may process data on your behalf:

• Netlify — website hosting and form processing
• Google Analytics 4 — anonymous traffic analytics
• Google Maps — embedded maps on our website

Each of these services has its own privacy policy. We encourage you to review them if you have questions about how they handle data.

5. Data Retention

We retain your contact information only as long as needed to provide our services and maintain business records. You may request deletion of your information at any time by emailing us.

6. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information to us, please contact us and we will delete it.

7. Your Rights

You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make such a request, contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting. The "Last updated" date at the top of this page reflects the most recent revision.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• First Light Cleaners LLC
• Lincoln, Nebraska
• Email: firstlightcleaners@gmail.com
• Phone: (402) 413-9648